Refund policy

Click Fencing wants you to be completely happy with your fence. This policy explains when items can be returned and how refunds work. Nothing in this policy limits your rights under the Australian Consumer Law.

1. Custom-Made & Cut-to-Size Items

Many of our products are made or cut to order to the measurements and options you choose — including glass panels cut to size, custom-height or custom-width panels and gates, coated products (such as EnduroShield-treated glass) prepared for your order, and fence kits configured through our online calculators. Because these items are manufactured specifically for your project, they cannot be returned or exchanged for change of mind. Please double-check all measurements and selections before ordering — if you are unsure, contact us or send us your plans and we will help you check your layout before you buy.

This exclusion does not apply if a custom item arrives damaged, is faulty, or does not match what you ordered — see sections 3 and 4.

2. Change of Mind — Standard Stock Items

Standard stock items (for example, standard-size panels, posts, spigots, hinges, latches, brackets, and other hardware) may be returned for change of mind within 30 days of delivery, provided the items are unused, uninstalled, in their original packaging and in resaleable condition, and you can provide proof of purchase. Return freight for change-of-mind returns is at your cost, and the goods remain your responsibility until they reach us. Once received and inspected, we will refund the purchase price of the returned items (delivery charges on the original order are not refunded for change-of-mind returns).

3. Damaged in Transit

Please inspect your order on delivery — especially glass panels — before the driver leaves where possible. If anything arrives damaged, contact us within 48 hours of delivery at admin@clickfencing.com.au with your order number and clear photos of the damaged items and packaging. Do not install damaged product. We will arrange a replacement, repair or refund of the affected items at no cost to you.

4. Faulty or Incorrect Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If an item is faulty, does not do what it should, or is not what you ordered, contact us and we will make it right — including covering reasonable return freight for confirmed faulty or incorrect items. Manufacturer warranties (see our Warranty page) apply in addition to these rights.

5. How to Start a Return

Email admin@clickfencing.com.au or call 0497 701 834 with your order number, the items you wish to return, and the reason (with photos where relevant). We will confirm whether the return is accepted and provide the return address and instructions. Please do not send goods back without contacting us first — unapproved returns may not be accepted.

6. Refund Processing

Approved refunds are issued to your original payment method once we have received and inspected the returned goods (or, for transit damage and faults, once the claim is confirmed). Please allow up to 10 business days for your bank or card provider to post the refund. If you have not received an approved refund after that time, contact us at admin@clickfencing.com.au.